Does any CEO actually use their own company's products?

The richest and most "powerful" people still have meat-based assistants do all their shit: Take their notes, check their calendars, make their appointments, toast their bread..

And it shows: This is how you get features like "Edge Light" and an Invites app before fixing basic functionality that the peasants rely upon. Like how we get the weird iOS Journal app even though Notes could have done all that if they had improved it a bit.

Steve Jobs was probably one of the few people in charge who actually used his company's own products. You need someone who's annoyed with the status quo enough to make a company to solve it, not just someone elected by a board.