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Are there any stats on how often they find for the corporation vs the consumer? Nothing jumped out at me when I did a search.
Another question I just thought of, how freely can courts ignore the contract of adhesion in which you "agreed" not to bring a class action?
The corporations choose the arbitration firms. The arbitration firms should know full well who's feeding them. So stats aren't really necessary.
> ... how freely can courts ignore the contract of adhesion in which you "agreed" not to bring a class action?
My understanding is, zero freedom for that.
Yes, the incentives are perverse but empirical evidence is always necessary.
But you're not thinking of arbitration, you're thinking of binding arbitration. That's where a 3rd party is picked (in these cases, picked by the corporation) and then both sides must do whatever that person says, regardless of whether they find it fair.
Basically, no class action lawsuits, etc. They've rewritten the entire Arbitration section.