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Comment by jauntywundrkind | Hacker News Reader

Hetzner has a similar loop. Autopay fails and they lock your account, keeping you from logging in to pay it.

I emailed support, &bthey insisted on a wire transfer. I sent that & they said they didn't get it. I sent them all the details my bank could find, but they kept asking for some paper document, which doesn't exist afaik because it was all done online.

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That sounds so incredibly German. They love paper, and have zero understanding when that paper simply doesn't exist in a non-German system.

Paper works offline and with electricity

Cool. Doesn't solve the problem of German bureaucrats (corporate or government) expecting papers that simply do not exist in the country of the person being requested papers of. This really happens all the time and is quite vexing to the people experiencing it.

The same is true the other way around. When they expect a digital information that doesn’t exist in your country.

That’s just incompatible bureaucracies. The medium doesn‘t matter

Hi there, (I am not trying to be critical. I am genuinely curious what could have gone wrong in your case.) Are you sure that they were asking for a *piece of paper*, or for a confirmation number for the bank/wire transfer? Our team will sometimes ask for the confirmation number to help speed up the process on our end. Some people also underestimate how much time it can take for a payment like this to arrive at our billing team. When you sent the payment, did you include your Hetzner customer number or invoice number in the reason for the payment when you filled at the form for the bank/wire transfer? If you didn't do that, it is much more difficult for our team to process that payment. --Katie

Wow. I'm not familiar with Hetzner, but it sounds like that's a good thing.

It's a pity to me, because they have an incredible set of offerings that are very reasonably priced. Alas that they are so bad at taking money.

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