You can still have sympathy for people learning hard lessons.

If you tell a kid "tie your shoes, honey," and he just takes off running, he could well face plant. If he does, you can still feel sympathy for him, and you can still be comforting. But you should also say, "Well, this is why keeping your shoes tied is a good idea."

Nobody's born knowing that delivering user value is the key to business sustainability, and there's a lot in American culture that teaches other lessons. If I judge by the people getting on the Zynga short bus, a lot of their employees are pretty young. Hopefully this is where they learn something about picking employers.