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This is a hilarious take.

Car company makes innovative new car engine for their vehicle. A user wants to get a replacement key made for the vehicle, but company doesn't have the process in place to make replacement keys:

Are you fascinated by this hypothetical companies level of discipline? Or would you consider it negligent and inept?

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If the car in question were the probably most hot software in town and the user wants to change the photos on their profiles, I'd find it very interesting if they kept the discipline to focus the whole team away from such a low-priority change and into the priority of keeping it the most hot software in town.

Let's keep in mind that OpenAI is a small company (in people terms), and they are fighting toe to toe with Google.

Heck, if they mess up a quarter they are probably dead.

Besides the fact you're completely shifting the goal post here on analogies, changing email address is a pretty normal feature of any service pretending to be serious. Also, you seem to have the belief it is impossible for such a large company with such investment to work on multiple things simultaneously.

The fact that they can, but choose not to is exactly the fact I’m astonished with.

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