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Yes, it's not only pickup.

Online retailers UIs are all extremely bad for browsing. One would imagine they would be better, because they can reorganize any way they want, without any limitation, personalize it to each customer, and have several different organizations at the same time available for people to pick what's best each time.

But no, browsing universally sucks.

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My grocery store's website (Jewel-Osco) doesn't even work on Firefox; searching for anything just gives me a loading screen that never goes away, even on a brand new profile with all cookies accepted and no adblocker or other extensions. On Chrome it works, but it's comically slow, and the mobile app is somehow even worse.

The really confusing part is the parent company's website (Albertsons) works just fine, though it is also slow.

Kudos for all the "smart" managers that throw direct sales away so they can spy on the more price-sensitive people that endure a bad experience in exchange for discounts or not owning a car.

It happens on so many kinds of store, it's baffling.

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