Going through this at the moment. Was it a physical card? What evidence of purchase did they ask you to provide?
I remember I went through some automated process which asked me for some account details, and after a few hours (fewer than one day, I remember as much) my account was unlocked. It was scary!
What I remember puzzled me is that it was only two low-value cards. I would have understood the system being triggered by a lot of low value transactions, or a few large ones... but these were few and low value! Go figure.
Sorry I don't remember more details. All I know is it made me scared of gift cards.