SoundCloud once messed up a huge song import - hundreds (as in more than 9 hundreds). There was no way to batch clean/edit, or even clear/nuke (i.e delete everything). Support refused to help. They clearly said they "won't" do it and they helpfully asked me to do it one by one because that was the way users were supposed to do it. I kept requesting that they could just delete everything and I would set up everything again because at that point my profile looked all garbage and noise. They refused and stopped responding. I found a CxO email and mailed seeking help. I never received a reply. A few days later, I just deleted that really old account. I used to use the site very regularly since the beginning. But after that, they never even came to my mind until I saw this here on HN.

same here. been a paying customer for 2 years, a soundcloud listener for 5+. this is where i switch back to downloading music off russian pirate websites.