An Open Letter to Tim Cook and Apple

matthewmcmillion.com

7 points·mcmillion··7 comments

Here's a great example of how bad the image retention was on my Macbook Pro with Retina display...before they replaced the LG screen with a Samsung LCd panel.

http://sphotos-g.ak.fbcdn.net/hphotos-ak-snc6/246631_5211445...

It's things like this that come to mind whenever someone speaks about how Apple really cares about their customers and making their lives better. They're a technology company. They care about money.

I completely agree, but they're still in the business of selling a product. If that product is defective, and they continually belittle customers, eventually they'll be making less money.

Even if all they care about is money, it's still in their best interest to care about the customer if they want to continue making that money.

Not if you're selling a brand and not a product. They're at that point now where they can basically sell anything with absolute disregard for quality control.

The little round plastic pads under a MBP I bought about a year ago are falling off, they were just glued.

But they're figured out their audience and they're making billions so bravo.

A boy can dream, can't he?

> The little round plastic pads under a MBP I bought about a year ago are falling off, they were just glued.

How did you think they managed to attach chunks of plastic to a chunk of aluminum with no visible fasteners and no wiggle (as a "click-in" connection would exhibit)? Glue is probably the best way to attach those feet. The use of glue is not indicative of a lack of quality control. Falling off? Well, that could be.

Right, but their care about the customer is a means to an end. The way some people talk about it makes it sound like they believe that Apple has genuine care for their customers as an end in itself.

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