It was just weird to people. Microsoft did a big consumer push for Windows 95 and there were lines to buy it and Bill Gates promoted it on the Jay Leno show.
Windows 95 almost killed Apple.
I only came across it at one site, a big UK bank (Midland Bank). They were using a heavily modified version, it didn’t look anything like the original product.
By plenty, I should be clear: it probably wasn't enough for OS/2 survive. IBM made some bad decisions early on. Microsoft was also a thorn in everyone's side and it looked like. While their product was good enough, their business practices were savage. Possibly something they learned from IBM's legacy.
I was in my late teens/early twenties at the time. What I learned about how major corporations at the time is likely what led to my llife long interest in open source.
Arguably OS/2 was "better" (depending on your definition) but MS were all-in on Windows, and for IBM OS/2 was a side-line. It never stood a chance.