I guess you've never been to the California DMV?
I needed to get my "Real ID" driver license (when I was newly moved to CA).
I first went to their official website and printed out the page listing the various types of ID required (n1 from column A, n2 from column B type of thing.)
I then gathered n1+1 items from column A and n2+1 items from column B.
Headed over to the DMV office in West LA.
Stood in two lines (one outside, one indoors) for more than 4 hours.
Eventually got to the desk to verify that I had the correct ID types so that I could get a number in order to wait to be called up to another line where I would actually hand in my documents.
Friendly gentleman with the SEIU sticker on his shirt says "this ID is not sufficient." I show him the printout of their website, indicating all the items matching (exceeding) the requirements. He says "I don't care." I ask to speak to the supervisor. He says, "supervisor's not here" and proceeds to stare at me. I eventually left and went to a different office.
Google can suck at times but it doesn't hold a candle to the DMV. They should be nuked from orbit.