Another thing that should not have happened is installing the cable in loops in this way: any 'building' or 'underground' type cable needs to be of the exact length required at the demarcation point, fastened properly to prevent movement and terminated on a proper patch panel (can be a one-port box-type thingy for small setups), from where you use regular patch cords to connect your equipment.
(Loops are definitely allowed though, but that use case is mostly for aerial fiber to enable repair splices, and there are some very specific bend-radius and strain relief requirements, which, again should be spelled out in the cable data sheet)