I’ve liked using GitLab but it’s definitely felt like their IPO lead to more chasing flash and less attention to quality. They yanked the support rep which customers used to get–everything goes through sales now–and started putting most features behind the hefty Ultimate price tier, and there are so many cute features which need more polish but since they’re not “AI” it seems like they’re ignored even though they have open issues with years of customers saying they have the same problem.

This has lead to a game: each time the sale pitch claiming big wins for their AI tools arrives, ask “when will we start seeing GitLab development back to pre-IPO speed?”