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I can't parse this story. "rei" stopped working and you asked "rei" or "clawdbot" to help your troubleshoot? Are you using both? Whos is 'we' in the "we fixed it ourselves" substory?

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rei is introduced in this sentence: "thanks to my AI assistant rei" and then referenced in the next sentence.

Clawdbot allows you to configure your assistant with a name and a persona.

Unfortunately, it wasn't clear before and I'm still a little lost.

Clawdbot is the software, they installed their own instance of it and named it "rei". So an instance of Clawdbot named rei helped them to fix a problem in Clawdbot/rei they observed.

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