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Charles Schwab has something very similar. They keep unenrolling me from their paperless thing and then send me a letter every month telling me they unenrolled me because emails aren't being delivered.

But I get their emails just fine. It's their tracking that (intentionally) isn't working.

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Capital One is the same. I eventually stopped caring; I know these paper mailings are costing them money. Maybe they'll get the point someday.

An issue is the number of banks now charging you back for paper services. At least one of my banks the fee is now $15/month for paper statements. That's way more than postage.

I'd almost prefer paper statements from a few of my accounts, but not enough to pay for it directly.

Maybe this is what's happening to me at Fidelity. They keep complaining about my email on custom domain but the Protonmail address works fine. I use different apps for the two because PM doesn't support IMAP, so maybe PM doesn't block the tracking pixels but the other one does.

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