I've had their Home Insurance since they started up and grabbed their car insurance a couple years ago. Competitive price, excellent customer service, no notes.
When I've filed they just process it straight through, and then one of their actual reps emails within x hours to just check in, give an update or clarifications, etc, but that's it really.
IIRC their whole approach to competitive pricing is doing away with manual claims investigations below a certain threshold, so this tracks.