If you've spent more than a day in any online community you should have already learned that this, although it may not be preferable for the company at fault, is the fastest way to get something fixed or something changed.
It'd be irresponsible for Jacques to stand by silently and suck up all the time and money he wasted days after there was a great PR piece for WPEngine on the front-page of this site because it would lead to others having his issue which he could help prevent.
This is a community. It's not an advertisement source. People vote on things they find interesting and discuss them, it's not a place to only post positive things about up and coming companies and hide all sources of negative news.