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I assume you're not charging a flat fee, then? The approach described by OP provides much more certainty in terms of scope and budget, which a lot of clients prefer and allows for easier planning of resources for the managers.

How do you deal with resource planning and also billing?

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We don't do flat fee no. We convince clients it's not a good idea for them to do flat fee, because it takes longer, and we build in a margin to cover our risk, so they usually pay more with flat fee. By making every step of the process visible to them, and charging them for what we do as we go along, we can save them money and time.

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