So what? That means absolutely nothing to me as a customer.

I'm here speaking with other passengers and am finding that we were all told completely different things. People have been stranded here for 2 days and are being told to wait while others who stroll in with the pilot hours beforehand are given priority standby seats. Let's say there's a valid reason for that, you're sill leaving many customers feeling as if they're being pushed to the side. Everyone feels lied to and ignored.

I'm aware that this is one specific incident, but things like this have happened a handful of times to me, and I'm absolutely certain to thousands and thousands on a daily basis. It's absolutely absurd.