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Comment by jazzypants | Hacker News Reader

But, why include the non-functional chat box in the article?

Different team "manages" the overall blog than the team who wrote that specific article. At one point, maybe it made sense, then something in the product changed, team that manages the blog never tested it again.

Or, people just stopped thinking about any sort of UX. These sort of mistakes are all over the place, on literally all web properties, some UX flows just ends with you at a page where nothing works sometimes. Everything is just perpetually "a bit broken" seemingly everywhere I go, not specific to OpenAI or even the internet.

If only there was some kind of way to automatically test user flows end to end. Perhaps testing could be evaluated periodically, or even ran for each code change.

There is no business value in doing that.

There most certainly is, but maybe the time spent on it could be better allocated to something else.

Yeah, like adding more features.

Sometimes I’d pay for them to remove features.

That's why it happened. It still shouldn't have happened.

> Or, people just stopped thinking about any sort of UX. These sort of mistakes are all over the place, on literally all web properties, some UX flows just ends with you at a page where nothing works sometimes.

It's almost like people are vibe coding their web apps or something.

> team that manages the blog never tested it again.

They can use this new tech called AI to test it.

They're having service issues - ChatGPT on the web is broken for a lot of people. The app is working in android - I'd assume that the rollout hit a hitch and the chatbox in the article would normally work.

Welcome to a big company

Welcome to a big company where pretty much everyone has been working full steam for years, in order to take advantage of having a job at a company during a once-in-a-lifetime moment.

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