I am pretty sure we don't have balance. It's a bait :)
How can we trust your product if you can't fulfil basic security 101? Not being harsh but this kind of lax response for a serious mistake is not acceptable to me. Imagine I recommend you to my company and you end up leaking out our credentials and respond with something like this.
I might be picky here about this, but long term trust starts with accountability.
All the best on your product launch and cheers.