The tech comes out and does the repair at your home or place of business. Because the tech is often a contractor, in my experience there’s not likely to be an inquest for the purpose of denying the claim.
They flew a tech next day to where I lived with spare parts.
Replaced mobo/cpu (which burned due my overclock shenanigans) without asking questions.
That was really impressive especially when compared to butterfly keyboard problems with Apple which was problematic to say the least.
No gripes from this decade?
If you have to dig back 11 years for something to complain about, that's pretty good for Apple.
Lenovo’s on-site service has changed into a massive security risk. They changed the terms within the last year or two. You have to give one of their contractors full remote admin access to your computer to “run diagnostics” before they’ll dispatch the onsite repairman.
This used to be a service worth every penny. But now: read the fine print carefully.
But now you're back to the parent's definition of "extortion."