I cannot tell you how happy I am to finally see Ticketmaster under the gun for this. Over the summer when Radiohead came to Toronto, it was literally seconds before Ticketmaster was "sold out" and redirecting users to TicketNow for tickets at over double face value.
I was one of the lucky few to get tickets directly from Radiohead at a pre-sale a few weeks before.
It is absolutely wrong for Ticketmaster, who has control over probably 95% of the tickets for every show, to turn around and sell them for double the price. It's a conflict of interest, and makes some shows prohibitively expensive. Ticketmaster is scum.