So, in your opinion, what made a guy with an alleged 20yr experience in IT come to the conclusion that the software program he's chatting with had suddenly reached consciousness because of his time, attention and input? That he had touched "her" and changed something?
Maybe if you had never heard of computers before, you could go like "oh, well, who knew that machines could actually become real?" But if you're actually from the field, this is hard to believe - unless maybe if you're a die hard Pinocchio fan.