How smooth are your experiences with the system? I've dealt with only one other government system like this and it was impenetrable, gave up after 6 months of calling, never receiving the benefit. I'm unsure how someone can experience a system that has no thought to their well-being and then _not_ find gratification in the small person winning.

Having worked in a similar field, providing historic documentation when it’s not necessary usually prolongs the process for the client. This is because the reviewer now has to sort through all these files to make sure new contradictory info isn’t lost in between.

Also, large firms will typically digitize directly into a document management system. It would be no more than 5-15 minutes at most for an experienced reviewer to flip through 500 PDF pages to find current supporting evidence of a medical disability.