Commodore so slowly and ineffectually improving on the OCS didn't help, but the original sin of the Amiga was committed in the beginning, with planar graphics (i.e., slow and hard to work with, even setting aside HAM) and TV-oriented resolutions/refresh rates (i.e., users needing to buy a "flicker fixer"). It's like they looked at one of the most important reasons for the PC and Mac's success—a gorgeous, rock-solid monochrome display—and said "Let's do exactly the opposite!"