I suspect the story is entirely made up, based on that detail alone.
... why?
Google has a zillion employees and the story didn't even end altruistically on their side, what the fuck would the point of fictionalizing this encounter be? typing practice?
I get that it's kind of supposed to be an advanced jab at google "The world will end before you speak to a human", but cast the shade on the perpetrators rather than saying that the victimized side is lying.
Otherwise consider that you're fucking wrong and have little understanding of how communication with Google works?
Also go through my history and find the other times I have sharesd this same story. Do I get paid for each time?