Too bad the store owners introduced a way to give customers more control over how merchandise exits their store.
Either way, pretty stupid to incriminate yourself without plausible deniability on high definition cameras for stealing low price items.
Anyway, i am not a professional checkout machine operator. Any errors i may have made are caused by the fact that you’ve forced an untrained uninvested party to do work i don’t want to do so you can save on labour costs.
I hope they’re losing money over it.
A person scans the goods. A person handles keying in codes when necessary. A person tells the system the scanning is done and to accept payment. A person bags the groceries.
I guess if you’re paying cash it automates taking the money slightly more than the standard cash register does.
Mine have lower wait times because people with lots of stuff can’t fit that shit on the tiny scale-tables, and likely don’t feel like doing all that work themselves, so they go to the regular checkout line (there is usually only one, maybe two if it’s busy), plus the five or six stations share a line so it feels faster.
So for me it is in effect automating the part where I need to wait in a queue. We should surely keep some human counters for accessibility reasons, but I as a person able to scan my groceries in the 3 minutes it takes I'm perfectly happy to do just that.
By the way there are also RFID counters where you just dump your goods in a bin and it scans everything automatically. Wouldn't solve the problem with items priced by weight, but makes the rest significantly easier.
Look what happened recently in new york. $30/hour to shovel snow got them a lineup out the door of people wanting to work.
Those companies made the choice to prioritize profit margins above staffing.
https://www.macrotrends.net/stocks/charts/KR/kroger/profit-m...
https://www.macrotrends.net/stocks/charts/ACI/albertsons/net...
https://www.macrotrends.net/stocks/charts/WMT/walmart/profit...
https://www.macrotrends.net/stocks/charts/COST/costco/profit...
https://www.macrotrends.net/stocks/charts/TGT/target/profit-...
And yet overall profits remain high - they’re high-volume low margin businesses.
> More staff can only mean higher prices.
When you’re talking about massive chains that are prioritizing profits, usually on behalf of shareholders, that is true. For smaller businesses, coops, or even gov run grocery stores - things that aren’t as focussed on rates of return for investors - it can just mean less profits for the owners.
> I'll gladly scan my own stuff to have lower prices and be able to get out quicker.
It hasn’t matched my experience that prices fell as self checkouts were installed. I think profits went up, prices didn’t come down. Maybe the “quicker” bit… except only if I have just a handful of items.
Why would they not be high? The purchasing power of the currency goes down day after day. If nominal profits are not hitting highs day after day, then you are losing purchasing power.
> It hasn’t matched my experience that prices fell as self checkouts were installed. I think profits went up, prices didn’t come down.
Profit margin is the relevant metric to look at for this context. It is possible prices would have gone up 10% instead of 5% if not for the automation. It is also possible the automation fails to reduce costs.
There are no guarantees in life, just bets that may or may not pan out. Long term trends will the story, but for now, the profit margins make me happy that I don’t invest in grocery stores.
I share their preference. The cashier saves me no real amount of work. The difference between putting my groceries on a conveyor belt and having a cashier scan them, and me myself dragging my groceries past a scanner, is somewhere between minimal and non-existent. The amount of work I perform is functionally the same. The biggest difference is in the amount of time I spend, where the win clearly goes to the self-checkout, since then I can bag my groceries at the same time as I scan them, and there's more self-checkouts available than normal ones, meaning I spend less time queuing if I use those.
I go to wholefoods (self checkout) and trader joes (cashier) and other local branded stores with cashiers. I feel the least amount of rushed at wholefoods and the most at trader joes.
Edit - I hate the self checkout at home depot in my area where they show the facial recognition bounding boxes on the screen. Like I know that’s happening behind the scenes but home depot makes the whole experience so blatantly loss-prevention and customer profiling motivated vs a good transparent customer experience that I’ve made a point to go to smaller branded hardware stores.
Isn’t this just basic food hygiene? Surely they teach this to the cashiers.
Do you mean the “we’ll take anyone with a pulse”, “pay them as little as possible”, “they’re a cost center” cashiers? Yes I’m sure the company invests extensive time and money into training.
That's peanuts. I dedicate far more time to locating goods on the shelf then toting them to the cashier than I do ringing in the purchase. You don't see very many people complaining about the lack of full-service in grocery stores. Besides, I usually grab a few items on my bike ride home after work. Self-checkouts tend to be a lot faster. Even in the days of express lanes, odds were that you ended up behind someone counting out change or outright ignoring the item limit.
Stores just pass on the losses from theft into the price of everything else. You're not robbing a rounding error amount from a faceless billionaire, you're robbing a rounding error amount from the "sucker" paying full price next to you.