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I cynically suspect the reason for the checkbox feedback forms is because they don't really want the input or to make any changes based upon it, they just need to appear to be responsive to feedback.

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If that were the case, you could make a better argument that the opposite would be true. Open text field where you can vent and nobody ever reads it. Checkboxes indicate an attempt to categorize and understand problems.

Physical comment cards you put into a box are often for this purpose.

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