When the IT department is also the developer of the software, instructors will demand their feature be included in the software: they need a gradebook column that counts as extra credit, missing work, a dropped score, and 40% of the final grade simultaneously, but only for students who email after midnight during finals week.

IT department will then build the feature as instructors are high-status and IT is low-status, and they aim to please. The software will collect hundreds of these over time. The institution will accumulate more developers, QA, a11y testers, PMs, instructional design consultants, and more PMs to deal with the instructors. The institution will then move to SAAS solution where the instructor is forced to join Canvas Jira and submit their feature request. A product manager at Canvas will then post to Jira and say thanks for your feature request, we will consider it. Game over.