Those 20% were unproductive in the literal sense or the economic sense.
Acting like workers at Cloudflare have any meaningful say in how work is made or the direction of the company is delusional neoliberal fantasy thinking.
The onus of poor business outcomes is laid directly on its leadership. Saying that workers were unproductive when they were coerced to follow leadership's mandates is just straight up class warfare.
Dang it Bobby indeed.
I think we're starting to see that across the entire industry. Leadership is easy when times are good. The job has gotten very hard.