> Of course I do not pay for premium support, so I have to wait the 24 hours that they said it would take them to reply. It's 3 days and AWS support has not replied.

The writing has been on the wall for a few years now, and this is particularly evident to those thar have worked at AWS: Amazon is in its day-2 era.

Amazon being in its day-2 era means that most of what has been written in the past twenty years about Amazon is bot valid anymore.

“Customer obsession” is literally their first leadership principle, and stellar support was their defining characteristic.