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It seems that low quality human customer support, or rather, no support at all, has been normal for some time. I don't enjoy talking to an AI, but if they are constructed to be efficiently helpful, I welcome it, grudgingly.

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Almost every “call tree” I’ve needed to navigate has seemed designed to prevent customer escalation to a human at all costs, despite not meeting my needs as a caller. In this way they are user hostile, and I expect the new technology to be used similarly to much greater effect.

That being said, if the technology can remove the need for human escalation, I’ll certainly change my view.

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