AI is like that. It gives a much worse service, even to the companies that are buying it, at a slightly lower cost.
The Mythos spook is starting to mobilize any org that had either still been on the fence or more heavily regulated. Look at how quickly the thinking around agentic governance is progressing, it is a reflection of how fast we are progressing with implementing this capability, it reveals what types of questions are being asked by institutions resistant to change.
1) no real information given to the people answering the phone
2) insufficient system access given, often only the ability to send emails to the chatbot on the site, which are then ignored for days
3) if ANY money is involved, whatsoever, there's 5 levels of approval that take 3 days each
This is not something that can be fixed with better intelligence or ...