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Comment by logicchains | Hacker News Reader

All large companies are sociopaths, but few tech companies treat their paying customers with the level of contempt that Google does.

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I'm not sure most of those calling the shots at Google realizes they even have paying customers other than advertisers. Notably though, website publishers and consumers of their massive products like Search, Gmail, and Android are not really customers.

A bit outside of HN's typical domain, but I wonder the treatment that top ad buyers get from Google.

Like if you are the VP of advertising for Procter & Gamble, and your nephews gmail account gets banned, are these guys treated so specially that they can get a white glove unban just like that? I wouldn't be surprised for Googles golden geese if they can

I wonder about that. Part of me thinks maybe they might not bother, because what are they gonna do, just not advertise? The entire online ad market is basically Google and Meta now. You'd get fired if you pulled all your ads because Google didn't do you a favor.

But on the other hand, I think they might definitely do that kind of thing as more of an old-boys-network type thing.

This. They will call up a high rank and tell them about it and then it would trickle down. It would not happen through regular support channels.

I don't think that's necessarily true - some large companies are coöps, they don't seem to be sociopathic?

Coops usually wouldn't be, but they almost all went under some time back where I live.

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