It does infuriate legitimate users, enables other kind of abuse and scamming (eg immunize yourself against delisting with this one weird trick!', link farming etc), and act as a fig leaf for abusive behavior by platform operators. Effectively, we've allowed large teach companies to act as digital dictatorships with no accountability to their customers. Yes I consider users to be 'customers' even if they're uploading content or doing searches 'for free'. If you're monetizing their activity on your platform, they are your customers whether or not you call them that to avoid legal liability.