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In principle, I agree with you.

In practice, Google has earned the way my priors are ready to believe it's 100% their fault with mighty and sustained effort. Or lack thereof, depending on your point of view.

They said it was automated and affected a bunch of other customers, which gives at least some hint.

And in general Google lost any immediate benefit of the doubt status many years ago. Many such stories.

That would be approximately 6365262822 time Google suspended someone for no good reason.

So no, Google doesn't get the benefit of the doubt.

To quote the article:

> Google Cloud placed Railway’s production account into a suspended status incorrectly, as part of an automated action. This action extended to many accounts within Google Cloud. As this was a platform-wide action, there was no proactive outreach to individual customers prior to the restriction.