advocating for yourself is not being mean
Like, I get it, but the blog should then be about how being a people pleaser almost killed her and not how bad support was at reading her mind.
> Admittedly, I did have an opportunity to cause a fuss which I did not choose to take […]
> This was dumb of me. I should have caused a bigger fuss. If I'd bitched to more people and made more phone calls and […]
> So I escaped this extremely risky and stupid problem - partially of the pump's making, partially of my own creation - with zero consequences other than the fact […]
> I hope that you can understand why - even when I made the situation worse by not throwing a big enough fit - I held in my heart […]
The blog post says things other than "this was all my fault" (which, channelling Nancy G. Leveson, is not something we should ever say about the failure of a complex system), but it does very much say what you say it should say. The vast majority of the "mean things" in this blog post are polite descriptions of the facts; the remainder are rather mild expressions of frustration, plus one death wish against a hypothetical someone exhibiting an extremely obnoxious communication behaviour.