The last time I called Apple the phone service employee hit me with “I understand your issue as I am also a student” when I replied that I wasn’t a student he then followed it up with “Oh, neither am I”
When I submitted an AppleCare replacement request for it, the employee said “Oh man, I hate it when that happens!” and approved it.
I figure that’s the script, or maybe he had a chronic issue of running over his own phone.