Yes, but what's the point of a support bot that writes good Dutch when it can't follow instructions, doesn't understand the questions or can't solve problems? I might be wrong, but I don't think atm these models have the cognitive ability to perform any task in a satisfactory manner.

As for accessing pii, I imagine the value here is in the fact they're local, which has nothing to do with the "sovereignty" of these models. If anything, a model is more likely to be tricked by a malicious prompt the farther it is from the sota.