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The frontier companies are building agents to automate work end to end (i.e. with decision power)

The tech takes a while to diffuse like any other but I think call centers don't have a great outlook

I feel sorry for anyone that has to deal with account transfer due to end of life when working exclusively in LLM hell in your imagined world.

its not imagined, its already happening at scale in f500, the companies they work with to do this are going vertical

That does not reduce my sorrow for dealing with the complicated edge cases that need human intervention and don’t want to deal with hours and hours of arguing with an AI to try and get special-cased.

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