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> Interesting. I've had the exact same problem, and yet what happened to me was the best customer service I've ever experienced.

Not all geniuses are created equal. Some of them are horrible. Some are great. It's like any other population of human beings. I've gotten both kinds.

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That's nonsensical. Apple is marketing these staff as "geniuses". They're supposed to operate on a higher standard than the stereotypical brain-dead tech support; thus we should hold them to that standard.

If Apple's standards are as low as those of other companies then they really don't deserve to earn the price premium they charge.

> That's nonsensical.

Wow, I chime in with a on anecdote supporting your position, coupled with a universal truism, and you say I'm promulgating nonsense. Take a chill pill.

It wasn't my intention to come across as an ass, sorry. Your anecdote implies a deeper insight though: if the "genius" is just another standard tech support employee then Apple's use of the moniker is misplaced.

> then Apple's use of the moniker is misplaced

It's called marketing. Also, don't believe everything you read.

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