What is Bending Spoons? The little-known AOL and Vimeo owner that's now public
techcrunch.com
techcrunch.com
The execs at Bending Spoon buy these SaaS services on the cheap, cut costs, jack up prices, and milk remaining users for as much cash as possible for as long as possible.
Rinse and repeat. The goal is to generate the highest possible rate of return on invested capital in a law-abiding manner.
I looked through their assets and it clicked: “this is where software goes to die”
The ones that IBM passed up on, yes.
"customers who stick around." is anthesis to mid- to long-term customer loyalty when you do "jack up prices, and milk remaining users for as much cash as possible"
Customer "inertia" or "lock-in" might be better terms to describe what the company is looking for in an acquisition.
Their ideal customer may well be someone who's forgotten they have a subscription on credit card auto-pay.
Most things with royalties (oil fields, songs) work like this.
> Speaking to TechCrunch, co-founder and chief product officer Matteo Danieli said some of the scrutiny was due to the fact that products such as Evernote were genuinely loved by their users. But he said that despite all the changes, customer retention has been “remarkably stable.”
Ah yes. In other news, the prison population size is also remarkably stable.
And yet dairy farms can last for centuries.
I haven't seen Evernote pro- nor reproduce anything
I mean, they're at least keeping the service alive for as long as possible.
here is a solid article from this week's Economist (that mentions another real jewel of a company):
https://www.economist.com/business/2026/07/01/can-bending-sp...
So I downloaded my data, and had Claude vibecode a fully-featured clone in a single evening. Even if I was paying Anthropic API rates, it cost me less than a single year of my Solo plan.
So if anybody is reading this? They absolutely will gouge you. All the stories you've read are all true. Take some advice and get out while you can.
We went from $1k to $21k per year.
A few emails later and we have a hefty discount, but we will still move away.
I believe it imports Evernote data too.
Don't forget "slash the workforce, ensuring that the product will get worse over time".
Not commenting on Bending Spoons. But in general, a company built to grow is overprovisioned for one being put into maintenance mode. If you're growing, sure, let the designers change the UI every release. If you're trying not to lose customers, don't do that. Which means you don't need a crack team of in-house designers.
Usually not. It's emotionally difficult. And knowing what you need and don't need to cut (versus transition or aggregate with your conglomerate's administrative layer) is its own expertise. If you had that, you wouldn't need Bending Spoons or whomever.
> After the acquisition, Bending Spoons is anything but a passive owner, making changes to the products’ user experience and features, as well as to the underlying tech; monetization strategy, including pricing; and team organization, including headcount.
> While this focus on efficiency and revenue overlaps with private equity strategies, Bending Spoons claims a key difference: It “aims to hold forever, and has never sold an acquired business.” It is building a live portfolio, not presiding over a tech graveyard.
That last line has me wondering who wrote this.
As for my opinion on the company, I don’t really see anything particularly negative about it. I think the fact that they’ve never sold an acquired business is a rather admirable trait.
In a way, they’re doing something that may not have been possible without this style of intervention, which is to keep companies/products that would have otherwise disappeared viable.
For a company like Evernote it wouldn’t be better for their customers if the company liquidated. There are worse things that can happen to your service provider of choice than price increases or worse customer support.
Charging $20,000 for a note-taking app subscription is not that.
The $20,000 price plan wasn’t a real price, that was just a not so gentle nudge to move to a different offering. Maybe it feels bad but that plan effectively doesn’t exist anymore. Things change.
It’s got fewer features for the dollar, but if the previous company was not sustainable in the first place, it is what it is.
A company raising prices or cutting service quality is only a problem if they’re in a monopoly situation with no other market alternatives. None of the companies Bending Spoons has acquired are in that position. Many of them are far from being the market leaders.
The point is that Bending Spoons isn’t buying companies and saddling them with unsustainable debt like they’re Toys R Us. They’re buying companies that need drastic operating change and implementing that change so that they can exist in perpetuity.
This is true, but there are choices you can make in life to really minimize the impact. I've been using TiddlyWiki for more than 20 years and it always Just Works. I picked it precisely because I value endurance in the software I choose. I know that's not a fad right now, but folks just don't have to subject themselves to this standard of treatment.
That aside, my objection is the use of shady tactics to achieve that goal (constant nags and popups, massive price increases for reduced service, rejection of previously "lifetime" memberships, etc.), at the expense of the customer. Swaddling that in a blanket of "it's sustainable" makes me feel only a tiny bit better about it. To make an extreme comparison: fraud is also sustainable; I guess I'm saying sustainability is not an inherent good. If (hypothetically) every Evernote customer would be better off if they were using Joplin, keeping Evernote around would be a bug, not a feature. I don't think this is actually true, might it might be close.
I’m certainly very much against lifetime subscriptions losing promised features and things like that.
They have claims like making Evernote sync faster, fixing stuck transfers on WeTransfer, offering a free organizer EventBrite account for the first time since 2005. These seem like pretty tangible claims.
Perhaps they are trying to combat this exact negative image that they’re just there to suck out value.
Maybe they’re lying about their accomplishments, I really don’t know. I don’t use any of their products.
Evernote on iOS currently has a 4.4 star rating.
For comparison, the Obsidian iOS app has a 4.5 star rating.
maybe it's case by case basis; i'm not an evernote user since the botched rewrite probably 10y ago at this point
The portfolio grows -- "live", and faster than each of the businesses within it shrink. As they all do, by Bending Spoons' strategic design.
There's nothing wrong with that, but if you're a user of one of these services you might take it as a hint to find an alternative.
I usually say in interviews that my preferred time to join a company is at the end of stage 1 (start up) and the start of phase 2 (organizing).
Nothing makes me happier than to be told "Hey, we got this up and running and it's a mess. Now we need someone to turn this into a system that is easy to modify and maintain."
Debatable
You can also be a bastard and jack up prices while cutting e.g. customer service. (Though absent new major revisions, service costs should go down.) But I'd argue we need, in tech, more of this strategy of calm wind-down than the everything-must-be-growth mindset.
If they are such stable long term SaaS businesses who aren’t losing customers, why are they selling to bending spoons?
It worked! That is one hell of a series of good DB migrations.
Sadly I was immediately forced to change my password. Still, 31 years is a good run for a password.
Keep one SRE to keep the servers running, one guy to do security updates to the app, and the team that acquires rights to music.
I'd pay 2x my subscription price to be able to use a third party client again.
Labels literally negotiated their own royalty rates down in exchange for shares in Spotify. It’s the perfect way to push artists out of receiving earnings.
I think record labels would be first in line to buy Spotify if it was ever for sale.
You don't sell a company if you don't believe its future can be better with you in command (most of the time)
My wife brought them to my attention recently because she heard about them from Scott Galloway, who was speaking highly of Bending Spoons on one of his podcasts. As she was explaining this to me, I said "It's just PE."
They must be doing some good PR/marketing, because, for some reason, "PE" isn't the first thing entering a lot of minds about Bending Spoons right now.
When BendingSpoon or IAC acquired an asset, it's meant to be held by them in order to augment their existing portfolio.
M&A isn't the hallmark of PE - restructuring an asset in order to exit out of it at a profit is.
The classic PE monetization strategy is to acquire an underperforming asset, restructure said asset, and then exit the asset at around 20% IRR.
BendingSpoons on the other hand is a holding company that is acquiring and consolidating stagnant but large SaaS platforms into a single mega-platform.
The economics are different as are the operational and organizational structures.
Which isn't exactly what they seem to be doing but also isn't that far off.
In your example "very strongly loyal subscription base" is the asset.
Fabulous article (I think evergreen through regular edits/updates): https://www.worseonpurpose.com/p/the-mechanisms-of-enshittif...
Long on business keywords; a more soulless perspective than the above article: https://ahapartners.co/thinking/goodwill-isnt-a-rounding-err...
I actually think the model is interesting.
It’s executing a private equity (and conglomerate) strategy out of permanent capital. That makes it more similar to Berkshire Hathaway than a private equity fund. (It is also less levered than most private-equity funds, though more levered than most companies.)
Italy's Bending Spoons, owner of AOL and Vimeo, files for Nasdaq IPO
https://news.ycombinator.com/item?id=48446310
Weird Italian loveletter about the IPO:
Bending Spoons just went public: Italy won the World Cup
https://news.ycombinator.com/item?id=48773549
Some history from only the past year in discussions:
Bending Spoons acquires Vimeo for $1.38B
https://news.ycombinator.com/item?id=45197302
AOL to be sold to Bending Spoons for $1.5B
https://news.ycombinator.com/item?id=45749161
Bending Spoons Acquires Eventbrite
https://news.ycombinator.com/item?id=46124673
Tell HN: Bending Spoons laid off almost everybody at Vimeo yesterday
That said, tangentially, I do wish game companies would let games live on.
The steelman case for this is something like, mature apps that found product market fit are often over-staffed and doing a lot of duplicated work. You could get five of them together and consolidate their infrastructure/code to reduce costs, and have generalist devs who can work on any of those codebases. Then you need fewer people.
So this isn't an irrational thing to do. It's commonly done by firms like Google or Meta where they buy a small company and then rewrite it onto their own infrastructure to reduce costs. Sometimes the engineers are reallocated to other projects, or things drift and there are eventually layoffs. Google bought DoubleClick and then laid off 50% of the staff! Twitter didn't consolidate products but was clearly overstaffed, nobody imagines that Twitter was unique.
So the bull case for this is that it's finding efficiencies. The apps may not be the shiniest hottest things anymore, but they can still live on and be maintained if they're run more efficiently as a business. And yes this may involve layoffs or price rises, as often software startups hopelessly misprice their product and prefer to burn VC money than lose users or colleagues. Managers who aren't emotionally attached to the product or company can correct this, putting it on a long term stable path. That may suck for the user but probably sucks less than the company being under, or being acquihired and the product totally shut down.
After acquiring Komoot, they fired everybody. Watching their goodbye video is a bit heartbreaking: https://www.youtube.com/watch?v=qLJkK4Wn1HI
https://bendingspoons.com/documents/financials/2026/Bending%...
I use Evernote for paperless household management (shared travel itineraries, scans of paperwork, saved recipes, etc.) as well as my personal notes. It was under Bending Spoons that they finally landed multi-player realtime collaboration, which ended a decade of annoying sync conflicts and bugs, at least for me. Every month there are new little features like @mention to include a linked note, that bring more parity with platforms like Notion – the kind of core improvements the original owners had completely lost focus on. And they record a monthly video evangelizing the new features. Would something newer be better? Who knows but I'm happy not to switch, I have thousands of notes in there which I access from laptop, desktop, phone, and web. Bouncing from one platform to another is not my favorite way to spend time. I'm quite happy with how they've managed a mature platform.
Harvest also started adding new features for the first time in many years. Their customer support did turn into a baffling AI bot for a while but eventually a human replied and apologized. Harvest is also a mature platform that just needs to not self-destruct in order to serve my needs; but small new features have been welcome.
Both these platforms have something in common too: Good old fashioned REST API's. I like to scan directly to Evernote from my Brother MFC printer/scanner, no computer or phone needed. We log time into Harvest from a variety of other platforms and apps. I'm happy to have these workflows maintained. I might submit that this kind of specialized, deep-pocketed owner is the best-case scenario for long-term preservation of mature REST-based SaaS small businesses. Otherwise they get bought by Google, or dwindle when the founders move on?
The company that made me unsubscribe from Evernote after 8 years because it got slow, buggy and skyrocketed their prices.
Good riddance, now I am using Obsidian + an LLM and works way better.
Surely this isn't difficult???...
TIL! I always thought it was some creative play on "video".
Feels pretty exploitive.
Re-valuating these projects on the books would be an embarrassing to the board. Losing face, shareholders questions.
Selling these assets (possibly via asset swap) to specialized cementary fund where they can be disolved and disappear in the haze is a different, more honorable matter.
There are Victorian-horror-esque costs to that, but it's still better that those projects be alive but enshittified than completely dead (If you disagree, you can just cancel your subscription, after all)