I'll be watching closely, we're moving this way very quickly. If you get there it'll save me a job!
One thought, the knowledge graph rowboat creates is passive, based on context in emails, transcripts etc. A tool to pull further context from an individual would be amazing. Sit there and chat with it to flush out all of the tribal knowledge (gotchas in this spec).
We have Context Capsules running in production as agent context (amongst other layers of governance) to define metrics etc, so we can guarantee what you see in your dashboard matches exactly what your invoice says, what we're reporting externally, regardless of who is reporting it. Agent or human.