We did that and our customer satisfaction tanked and the query logs were full of "fuck off and tell me how to speak to someone". This was as I expected it would be.

You really think people will give you any respect or interest if you stick something between them and you? How

I'm one of the most pro-AI support/solutions/FDE engineers you'll find, and I really don't see AI taking away support and hand holding.

Even though I use AI to answer questions large customers would still rather wait for a weekly meeting to ask a question or have someone fly onsite then write the same question in an email or to a chatbot and get a near instant answer