- In cases of practical relevance, you pay a recurring fee to keep using it - not very tool-like.
- Rather than doing a predictable action in response to user inputs, you give it imprecise instructions and it does something unpredictable but vaguely correct in response, which then must be thoroughly inspected.
- In cases of practical relevance, its actual operation (not just design) is entirely handled by a third party, not by the user.
These things describe a subcontractor, not a tool. We don't insist that a chef at a restaurant use this tool or that tool, but if the restaurant was actually just outsourcing all its cooking to some other company...yeah, that would absolutely factor into my decision to go there or not.