> I went to a physical branch to get it fixed and was told that branches don't have that kind of ability so I'd have to call customer support.
What are the branches even for if not customer support?
What are the branches even for if not customer support?
Lots of physical locations make the bank seem big/safe/reputable.
Beyond that, it's sales and a place to have ATMs. I have sometimes been able to get a replacement card issued at a branch instead of waiting for one to show up in the mail.
Some branches will accommodate special requests like "can I withdraw $200... in two dollar bills" / take coin deposits but that's been increasingly rare.
They want to close even them because the only services they have now is ingesting cash, which is getting less and less anyway.
But yeah, any time I've gone into a branch, which they made me do a few months ago to "validate" my documents for a mortgage. Which was just scanning and uploading to their internet..., they've made me sit on the phone to their call centre.