Yet I still find it next to impossible to get issues resolved.
I'm a software engineer / tech bro by trade, and hacking and CTFs have always been a part time hobby for me, and thus I'm not part of the "elite" who get special treatment in the form of account managers and priority support.
I can't help but feel like I'm becoming an even smaller cog in this corporate machine than before - if you look at H1's website, the hacker community is now just 1/6th of their supposed offering, alongside all of the AI pentesting services.
The hacker community is precisely what this company was built on.
The trajectory that they're on, and the positioning that they're adopting, makes me feel like they're eager to "move on" to something beyond it. The financial incentive is certainly there.