This is definitely as opinionated as an opinion piece can go. Worth mentioning I don't use CF anywhere or care about it... but my employer does.

I can really only remember one catastrophic outage. It involved some part of CF that had no redundancy, and the incident was followed by a pretty whiny blog about a data center.

That's pretty much it. There were other minor outages but I'm not aware that it affected business.

Despite the disclaimer I think the author should explain precisely how "AI product mindset" or whatever is actually translating to bad outcomes.