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Comment by jamesgeck0 | Hacker News Reader

> There's nothing wrong with the hardware, mind you...

I'm a little bit curious if this is actually the case. I've seen reports from a few sources that the glass back cracks more easily than one would anticipate. I've wondered if the slim supplies are because that's something Google/LG are working to fix.

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Yeah, it's nonsense -- there were problems. I'm getting a replacement because the earpiece emits static interference. The Google customer support rep I talked to last night said there were numerous issues including overheating phones, yellowing screens and a few others. He said they've fixed them all in the latest production runs, but the first batches weren't without problems.

Aside from my minor problem, the phone itself was fantastic. I can't wait to get the new one.

How should they fix overheating in a later production run? This sounds more like a design issue that requires larger changes to fix.

That issue might as simple as an incorrectly applied heat shield or heatsink pad, hard to tell without more detail.

I have a first batch phone without any problems. I think they were just churning them out so quickly that QC was a bit lax. 'Fixing' the problems probably just involves more stringent checks.

Did you have to call LG directly to get your replacement, or was the person at Google able to do it for you? I've called Google a couple times and they've just redirected me to LG, who has said I'd have to pay for a replacement.

Google Play support handled it. They sent me a prepaid UPS tag to ship it back. The only downside was they send you a link to reorder another phone, so I have to wait in the queue again :(

I called Google, they issued me an RMA. You basically go back onto the play store and place another order. Rather then being fully charged, it's just authorized. At some point down the road (it's been over a week for me) they ship you a replacement device. You're supposed to return the original device within 21 days of getting the RMA (not receiving the phone).

I have the same issues as you- how does the replacement procedure work? Do I have to mail it off and be without a phone for weeks on end?

Yes. Fortunately I had kept my iPhone so I just swapped SIM cards. Google Play support sent me a prepaid UPS tag and the only downside was they also send you a link to reorder another phone, so I have to wait in the queue again :(

That's disappointing. It appears that they enforce a 15 day limit after delivery for returns- hopefully I can register my intent to return the device but wait a little while before doing so. It seems like there is little point trying to reorder right now.

You have 21 days from when you request an RMA to ship them back your original phone. I requested one on the 10th and my new phone arrived two days later.

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